• We use FedEx and the United States Postal Service (USPS) to send our orders.
• FedEx is used for Standard and Priority Overnight orders.
• Free Shipping orders will ship using the most economical shipping service. In most cases, this will be USPS First Class or Priority Mail service.
• KC Tool reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

• FedEx Priority Overnight arrives by 10:30AM the next business day when ordered before 12pm CT*. Click here for Saturday Delivery.
• FedEx Standard Overnight arrives by 4:30PM the next business day when ordered before 12pm CT*.
• FedEx Ground is for shipments to commercial addresses. Most shipments will arrive within 3 business days. Click here for a transit time map.
• FedEx Home Delivery is for shipments to Residential Addresses. Home Delivery has the same transit time as Ground except they do not deliver on Monday. Click here for a transit time map.
• USPS Priority Mail arrives within 1-3 business days.
• USPS First-Class Mail arrives within 2-5 business days.
• International orders generally take between 1 and 3 weeks.**

*next day delivery is not guaranteed during limited time sales, holiday seasons or when items on the order are out of stock. Overnight delivery time can also vary by location.
**International delivery times vary widely, particularly if shipments are subject to customs and duty procedures beyond our control.

By default, all orders will ship when every item is in stock. We do offer partial shipments for domestic orders upon request under certain circumstances:

• Total order value is greater than $150
• Estimated lead time is greater than two weeks

When an expedited shipping service is paid for (i.e. USPS Priority, FedEx Standard/Priority Overnight), we will partially ship the order upon request regardless of the total order value.

If your order meets one of the above criteria, the request for a partial shipment can be made several ways:

• By leaving an order note while checking out
• Replying to the backorder email sent from KC Tool Customer Service after the order has been placed.
• Contacting KC Tool Customer Service through Online Chat, by phone or email.

Unfortunately, international orders are not eligible for partial shipments.

Yes, all orders shipping from KC Tool will include a tracking number. You will be sent a shipping confirmation email as soon as your order has been processed. This email will contain your tracking number. Tracking numbers can also be found in the Order Details section of a specific order within your order history once the order has shipped.

Please note tracking numbers are active and trackable up to 2 hours after the order has been collected from our warehouse, approximately 8pm Central Time, Monday to Friday. For orders marked shipped on a Friday afternoon, packages may not be trackable until they have been collected from us by USPS the following Monday.

You will receive a shipping confirmation email once your order has been shipped. This email will also contain your tracking information.

In case of a backorder, estimated ship dates can be found via your order history after signing in to your account. This estimated ship date is located on the main Orders page for each order as well as in the Order Details section of a specific order.

For security reasons, this service is discretionary. We reserve the right to verify details with our customers before shipping to a different address.

If you have made a mistake with your delivery details, please contact us immediately and we will try to amend them.

If the order has already left our warehouse, then the delivery address cannot be changed.

Yes, we can ship to APO/FPO/DPO addresses.

Yes. USPS service is available for PO Box delivery.

Customers with a Kansas or Missouri address are more than welcome to choose the In-Store Pickup option as your shipping method. We are located at 1280 N Winchester St, Olathe, KS 66061. Our normal hours of operation are Monday-Friday 8am-5pm.

We deliver to the United States (USA), Canada, Australia, United Kingdom (UK), New Zealand, Puerto Rico, the Virgin Islands and more. Please send any further inquiries to customerservice@kctool.com if you do not see your country listed during checkout.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number, via email. We will do our very best to help resolve the matter as swiftly as possible.

UPDATE: As of August 2021, USPS International Shipping is no longer offered. This includes both First-Class and Priority International.

While we recommend FedEx service for international orders, we can ship using USPS First-Class International service in certain cases. Know that USPS only guarantees door to door tracking within the United States. If tracking does not appear on the USPS website, please check your country’s local mail service website for possible updates using the tracking number provided in the shipping confirmation email.

In most instances, yes. Please enter your FedEx, UPS or DHL account number in the order comment section during checkout. Any shipping charges paid during checkout will be removed and credited once the order ships. If additional information is needed, please contact us at customerservice@kctool.com.